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AI Assistants for IT Services & MSPs
Managed service providers handle a constant stream of tickets, alerts and client questions on top of projects, renewals and quarterly reviews. Technicians spend much of their day on communication rather than fixing things.
Everyday headaches
- Ticket intake. Emails arrive without enough detail to start work.
- Status updates. Clients want to know where their ticket stands.
- License and warranty renewals. Renewal dates for licenses and hardware warranties sneak up.
- QBR prep. Quarterly business reviews need reports and recommendations prepared.
- Onboarding new clients. Collecting asset lists and credentials securely takes coordination.
- Project updates. Clients want weekly updates on migrations and installs.
A week with your AI team
Monday the team drafts detail requests for ten new tickets. Tuesday it sends status updates. Wednesday it lists renewals due next month. Thursday it drafts a QBR summary, and Friday project updates are drafted.
What your AI team handles
- Drafts replies to new ticket emails asking for the details your techs need Inbox & communication
- Drafts status updates from ticket notes Inbox & communication
- Tracks renewal dates and drafts client notices CRM & pipeline
- Drafts QBR summaries from your ticket and monitoring data Research & reporting
- Runs onboarding checklists for new clients through your secure process Operations
- Drafts weekly project updates Operations
Anything that goes to your customers is drafted for your approval or sent under rules you agree to.
Where the time goes
For a growing MSP, the biggest drain is often the communication around tickets rather than the fixes themselves. A user emails "the internet is slow" with no location or device, a client asks whether their firewall license renews this month and the quarterly business review deck is due tomorrow. The AI team asks for the missing details on new tickets, keeps renewal dates and client updates moving and drafts QBR summaries from your data so technicians spend more time solving problems.
What stays with you
Technical decisions, security choices, credentials and changes to client systems stay with your technicians. G&K builds, runs and fully manages the setup on our own system; it is never handed over.
Pricing starts at a published base and is customized on your free Blueprint call. See pricing & packages.
IT Services & MSPs: frequently asked questions
Will it touch client systems?
No. It handles communication and documents only.
Can it integrate with my PSA?
It connects to your tools where they allow it. We confirm on the Blueprint call.
How are credentials handled?
Credentials stay in your secure tools. The assistants never handle them in messages.
More ways we help
Related professions: Law firms · Consultants · Marketing agencies · Recruiters & staffing firms · Architects · Engineering firms · All industries
Related services: Inbox & communication · CRM & pipeline · Research & reporting · Operations · Lead follow-up & CRM · Everything we do
See what an AI team could take off your plate.
Book a 30-minute AI Team Blueprint call. We'll show you our own team working live and map out which assistants fit your business.
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