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Customer Feedback Surveys
You can't fix what you don't hear about. Your AI team asks customers for quick feedback and tells you what they're saying.
The problem it solves
You only hear from customers who are thrilled or furious. The quiet middle, who might not come back, never tells you why. Running surveys and reading the answers is one more job nobody owns.
How it works, step by step
- Picks the moment with you, for example after a job, a stay or the first month.
- Sends a very short survey, two or three questions, in your voice.
- Summarizes the answers into themes each month, with quotes you can act on.
- Flags unhappy responses to you right away so you can follow up personally.
What stays with you
You approve the questions. Customer responses are used to improve your business, never published without permission. There's nothing for you to install or maintain. G&K runs your AI team on our own managed system, connected only to the accounts and tools you choose, and keeps tuning it as your business changes. If your work is licensed or regulated, the team never advises your clients and G&K claims no certifications. Sensitive data is handled under the rules your business already follows, and you keep compliance sign-off.
This can be part of any package, and packages are tailored to your needs. View the pricing guide and we'll fit it on your free call.
Example uses
- Gyms & personal trainers: First-month members are asked how it's going, and anyone at risk of quitting is flagged.
- Private schools: Parent feedback is collected after events and each term.
- Cleaning services: A quick rating after each clean, with complaints routed to you.
Feedback surveys is a good fit for gyms & personal trainers, private schools, cleaning services and most businesses that handle this work by hand today. See every industry we work with
Getting started with feedback surveys
- On your free AI Team Blueprint call, we look at how feedback surveys happens in your business today and where it gets stuck.
- Together we set the rules for feedback surveys: what the team can do on its own, what needs your approval, and what always comes back to you.
- G&K builds it, connects the tools you choose and tests feedback surveys with real examples from your business before anything reaches a customer.
- Once feedback surveys is running, we watch the results, adjust wording and timing, and keep it working as part of your larger AI team.
Feedback surveys: frequently asked questions
Will surveys annoy customers?
They're short and well-timed, and people can opt out.
Can happy customers be asked for a review?
Yes. See review-request messages.
How do I see results?
In a monthly summary, plus instant alerts for problems.
Can feedback surveys be combined with other services?
Yes. Most AI teams pair feedback surveys with related work like review-request messages and review response drafts, and it all runs under one setup that G&K fully manages.
Related services
Review-request messages · Review response drafts · Weekly KPI summaries
Part of Customer service: Customers get answers, even after hours. · Everything we do
See what an AI team could take off your plate.
Book a 30-minute AI Team Blueprint call. We'll show you our own team working live and map out which assistants fit your business.
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