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Review Response Drafts
How you respond to reviews matters almost as much as the reviews themselves. Your AI team drafts a professional reply to each one.
The problem
Responding to reviews is easy to put off. Positive ones go unanswered, and negative ones get a rushed, defensive reply at 11 PM. Future customers read both.
How it works, step by step
- Watches the review sites you choose for new reviews.
- Drafts a warm, specific thank-you for positive reviews.
- For critical reviews, drafts a calm, non-defensive reply that takes the conversation offline and alerts you.
- Holds every reply for your approval and posts it after you OK it, where the site allows.
What stays with you
You approve every public reply. In regulated fields, replies never confirm that someone is a client or patient. There's nothing for you to install or maintain. G&K runs your AI team on our own managed system, connected only to the accounts and tools you choose, and keeps tuning it as your business changes. For licensed and regulated businesses, the team stays on the admin side: it gives no professional advice, makes no certification or compliance claims, and handles sensitive information under your own policies.
Pricing starts at a published base and is tailored to your business on the free Blueprint call. See the pricing guide.
Example uses
- Dentists: Replies thank reviewers without confirming they're patients or mentioning any treatment, in line with your practice's own policies.
- Restaurants: Each review gets a specific thank-you, and complaints get an apology and an invitation to reach the manager.
- Moving companies: Critical reviews are flagged to you immediately with a calm draft reply.
Review response drafts is a good fit for dentists, restaurants, moving companies and most businesses that handle this work by hand today. See every industry we work with
Getting started with review response drafts
- On your free AI Team Blueprint call, we look at how review response drafts happens in your business today and where it gets stuck.
- Together we set the rules for review response drafts: what the team can do on its own, what needs your approval, and what always comes back to you.
- G&K builds it, connects the tools you choose and tests review response drafts with real examples from your business before anything reaches a customer.
- Once review response drafts is running, we watch the results, adjust wording and timing, and keep it working as part of your larger AI team.
Review response drafts: frequently asked questions
Will it argue with bad reviews?
No. Drafts stay calm and professional and invite the person to talk directly.
Can it post the replies?
Where the platform allows it, after your approval. Otherwise you get the draft to paste.
How fast?
Usually within a day of the review appearing.
Can review response drafts be combined with other services?
Yes. Most AI teams pair review response drafts with related work like review-request messages and feedback surveys, and it all runs under one setup that G&K fully manages.
Related services
Review-request messages · Feedback surveys · Business profile posts
Part of Inbox & communication: Less time in your inbox, faster replies. · Everything we do
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